FAQ
faq

1.REGISTRATION:

1.1. How can I register in the personal account?

In the top right corner of the website, there is a "Sign In/Register" button.

Next, you need to provide your First Name, Last Name, Middle Name (optional), Gender ("male" or "female"), Email, Phone Number or Telegram, Skype (optional), Account Type ("Individual" or "Legal Entity"), Password.

Click the "Create Profile" button.

1.2. Did not receive the registration confirmation email.

Please check your "Spam," "Social," or "Notifications" folders.

1.3. Can I change the account details: password, email, mobile phone number?

Yes, you can change your personal data in the "Settings" section.

1.4. I forgot my account password, what should I do?

You can reset your password through the "Forgot Password" section.

You need to enter the email address you provided during registration. A new password will be sent to your email.

2.FINANCIAL QUESTIONS

2.1. How can I choose a suitable investment package?

You can select an investment package and deposit funds according to its terms.

You can top up your balance using the available payment systems in your account.

2.2. Which payment systems does the company work with?

Electronic wallets:

PERFECT MONEY, PAYEER, ADVCASH, QIWI

Cryptocurrency:

BTC, ETH, LTC, TRON, Tether (ERC20), Tether (TRC20), TRON TRX, USDT ERC20, BUSD (ERC20) и Dogecoin DOGE.

Bank cards:

Currently, we cannot process your payment automatically. If you want to make a deposit using a Visa/MasterCard/MIR bank card, please contact Gold Quarry's customer support through any convenient method.

2.3. How long does it take for funds to be credited to the balance?

After selecting the investment package, depositing funds to the balance takes between 10 and 30 minutes, and they immediately go into investment activities.

If the funds are transferred via cryptocurrency, they will be credited after confirmation in the network with the corresponding number of confirmations.

2.4. Can I invest my money in multiple parts?

Certainly. The money you send to the company's account will be stored in your balance. You can top up the balance with multiple transactions.

2.5. In which currency does your company operate? In which currency will my deposit be credited?

Our entire system and internal processes operate in US dollars.

After the transaction is confirmed, the corresponding value in US dollars will be automatically credited to your account based on the current market price.

2.6. I made a deposit. When will I start receiving dividends?

You will start receiving dividends the next day.

2.7. What is the minimum amount for investment?

Our company has 2 directions:

"Gold Market" - earnings are generated through buying and selling, arbitrage operations, and deals with precious metals to profit from price differences. Minimum deposit from $10, Interest rate: 15% - 18% per month, Daily income: 0.5%‒0.61%.

"Gold Mining" - here you earn through gold mining. We sell gold and its by-products to generate income. Our reliable financial management and disciplined capital distribution ensure a positive, stable cash flow and decent profit. Minimum deposit from $1000, Interest rate: 20% per month, Daily income: 0.65%.

2.8. How can I track my investments?

In the personal account, you can observe the statistics of your profitability. Your income depends on your investments as well as the partners you invite.

2.9. Can I reinvest dividends?

Yes, you can reinvest the received dividends.

Your personal account provides two options: manual reinvestment mode and automatic profit reinvestment.

3.WITHDRAWAL

3.1. How does the profit withdrawal process work?

In your personal account, create a withdrawal request. Specify the payment system and the amount you wish to withdraw.

The withdrawal process is manual or semi-automatic and can take between 10 minutes and 3 hours, depending on the current system load.

3.2. What are the minimum withdrawal amounts?

PERFECT MONEY - 10$

PAYEER - 10$

ADVCASH - 10$

BTC - 50$

LTC - 10$

ETH - 10$

USDT TRC20 - 5$

USDT ERC20 – 5$

QIWI - 10$

Dogecoin DOGE - 10$

BUSD (ERC20) - 10$

TRON TRX - 10$

Any bank debit card - 10$

3.3. Does the company charge any fees for depositing and withdrawing funds?

The company does not charge any fees for depositing funds from any payment system. However, there is a minimum withdrawal fee for certain payment systems, such as:

PerfectMoney – 2$

PAYEER – 2$

ETH – 0,002 ETH

BTC – 0,0004 BTC

QIWI – 2$

VISA/MASTERCRD/MIR – 2$

3.4. How often can I withdraw funds?

You can withdraw funds daily, including weekends.

3.5. Is there a limit on the withdrawal amount? What is the minimum amount?

There are no restrictions. You can withdraw any amount starting from $5.

3.6. Can I use different methods for depositing and withdrawing funds?

You can deposit and withdraw funds using any convenient method offered by the company.

3.7. When are dividends credited?

Dividends will be credited to your account daily at 05:00 China Standard Time.

4.REFERRAL PROGRAM

4.1. The referral program consists of 3 levels:

Level 1 – 7%

Level 2 – 5%

Level 3 – 3%

4.2. How does it work?

Through the referral program, you can earn without making your own investments by referring others to the company.

4.3. How many referral partners can I have?

You can have an unlimited number of referral partners.

4.4. Can I invite my relatives?

Yes, of course.

4.5. How do I register a partner?

To include a partner in your referral network, simply send them your referral link, and they need to go through the registration process.

4.6. Where can I find my referral link?

You can find your referral link in your personal account on the main page, as well as in the "Referrals" tab.

4.7. My partner accidentally registered without using my referral link.

If your partner registered without using your referral link, your partner should contact the technical support service to report that this issue concerns both investors. After confirmation, we will correct this error.

5.OTHER QUESTIONS

5.1. Will I incur any losses?

No, we provide our clients with protection and security by placing them in a secure zone and safeguarding them from all possible risks.

5.2. The website page is not displaying or displaying incorrectly.

It is possible that there is an extension or plugin installed in your browser that is affecting the display of the pages. Often, this can be the Google Translate extension. You can try refreshing the page by pressing Ctrl+F5 if you are using the desktop version of the website.

5.3. How is the profit generated?

Profit is generated through the activities of the specific investment direction in which you have invested.

5.4. Where is the main office of the company located?

Headquarters: Beijing, Dongchen, Liuyin Park, South Street 1, 7th floor, China.

5.5. Why is the percentage so high?

The company is involved in the most current and in-demand directions today, which is why the percentage has been chosen to be mutually beneficial for both parties.

5.5. What are the risks?

The company minimizes risks through a wide range of diversified directions, and you receive your funds in accordance with the terms of the agreement.

5.6. How can I ensure the security of my account?

We take the security of your account very seriously and encourage our users to follow some basic security rules to ensure the safety of their accounts. These rules include setting a strong password consisting of at least 6 characters, including numbers, uppercase and lowercase letters, and special characters. Never disclose your login and password to anyone, and always use a password different from the one you use to access your email account. It is also strongly recommended to enable two-factor authentication for an additional level of security.


Furthermore, we would like to caution our users about potential scammers who may try to impersonate our staff or request confidential information. Please note that our support service will never send personal messages to users or request any deposits to external wallets. All group chats are intended for general information purposes only.


If you have any questions or concerns regarding the security of your account or any other aspect of our platform, please feel free to contact our customer support service. You can reach us via email at [email protected] or through our support chat on our website at https://gold-quarry.com/.

You can also contact support through Telegram or Skype: https://t.me/gqteamsupport

https://join.skype.com/invite/ETwuysA9dDjQ.


We take the security of our platform and the security of our users' funds very seriously, and we appreciate your cooperation in adhering to these rules to help ensure safe and reliable investments.

5.7. How can I enable 2FA?

In the "Settings" section, you can enable two-factor authentication (2FA).

Upon each login attempt to your account, a code will be sent to your registered email address, which you will need to enter in addition to your login and password.

5.8. How do I connect the Telegram bot?

To start using the Telegram bot, you need to log into your account on our website and provide your Telegram username in the "Settings" section.

In the top right corner, you will see a checkbox with the Telegram symbol. By clicking on it, you will be redirected to the bot connection page.

You can also connect the Telegram bot by following this link: https://t.me/GQpayGQ_bot.

To avoid any disruptions with the Telegram bot, never connect multiple accounts to a single Telegram account.